Return Policy for TrentFash

At TrentFash, we want you to be delighted with your purchase. Our return policy is designed to be transparent, fair, and in compliance with UK regulations.

Return Process:

To initiate a return, contact our customer service team at [customer service email/phone] to obtain a Return Authorization (RA) number. Clearly state the reason for the return and provide details about the item(s) being returned. Pack the item(s) securely, including the RA number, and ship it to the provided return address.

Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to a TrentFash error or a defective item. We recommend using a trackable shipping service for your return to ensure it reaches us safely.

Refund Process:

Once we receive the returned item(s) and verify their condition, we will process a refund to the original payment method. Please allow [10] business days for the refund to reflect in your account.

Exchanges:

Unfortunately, we do not currently offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Exceptions:

Customized or personalized items are not eligible for returns unless they are defective or damaged. Final sale items are not eligible for returns or refunds.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the order for assistance.

International Returns:

For international returns, customers are responsible for return shipping costs and any applicable customs fees. TrentFash reserves the right to refuse returns that do not comply with this policy. We appreciate your understanding and cooperation.

For any questions or concerns regarding our return policy, please contact our customer service team at [customer service email/phone].